FAQ

When will i get my orders?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

  • USA: 3–4 business days
  • Europe: 6–8 business days
  • Australia: 2–14 business days
  • Japan: 4–8 business days
  • International: 10–20 business days

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at [email protected] with photos of wrong/damaged items and we’ll sort that out for you.

Can I request that you stop using my personal information?

Yes you can. Read more about it in our privacy policy.

Can I exchange an item for a different size/color?

Read more about it in our return policy.

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at [email protected] 

Does Sticky Sweater sell its products to retailers?

Absolutely! Please contact us with questions regarding resellers.